How do I place an order?
Please use the add to cart buttons to add your chosen table diamonds to our shopping cart. You can adjust the quantities in the cart before you check out.

Do I have to pay the full amount upfront?
Yes you do in order to ensure your goods are sent promptly.

How do I make a payment?
You will be able to choose whether you want to pay by credit card, cheque or Paypal. Credit card payments are taken via secure server through Nochex - please be aware that this transaction will appear as "Nochex" on your card statement.

Please make cheques payable to Unique Beads, and send to: 70 Billacombe Road, Plymstock, Plymouth, Devon, PL9 7EX.

If you wish to pay by cheque, please make sure it reaches us within 7 days of placing your order. If your cheque is not recieved within 7 days, your items will be returned to stock and you will need to place your order again. Please also be aware that until your cheque is received your order will NOT be processed. If we have limited stock of an item and an order is placed after yours, but paid for instantly, the goods will be sent to the other client, and you will be notified that we are out of stock.

How much is postage and packaging?
All orders are sent via Royal Mail and p&p varies from 60p to £12.00. Our online cart will calculate your shipping fees, although you must select the appropriate method according to your order value and requirements.

Please ensure you select the correct shipping method, the SAMPLES ONLY method is only applicable if you are purchasing samples. If you add anything else to your order, other than samples, you MUST choose another payment method. Please be aware that failure to do so may result in your order being held until the outstanding postage is paid.

If your package is not properly insured, you will only be able to claim up to £32 of the value back in the event of loss or damage - we cannot be held responsible for any packages sent without appropriate insurance. Please be aware that we cannot claim for lost parcels until 15 working days from the date of despatch have passed.

How long do you take to deliver?

Please be aware that due to the ongoing Royal Mail postal strikes some orders are taking a lot longer to be delivered than normal and we are unable to guarantee any Special Delivery parcels. Any orders placed by 12pm weekdays using the "Next Day Guaranteed" service will still be posted the same day, but we can not at this time guarantee that they will arrive the next day. For this reason we strongly recommend placing your order with PLENTY of time to spare.

All items will be despatched within 7 days of payment being received, or within the timescales guaranteed by your chosen postal method. If for any reason we cannot fulfill your order due to low stock levels, you will be informed as soon as possible. We will provide an estimated delivery date where possible, but will also offer a full refund should you decide the new date is unacceptable

Guaranteed Next Day Delivery

Please be aware that due to the ongoing Royal Mail postal strikes some orders are taking a lot longer to be delivered than normal and we are unable to guarantee any Special Delivery parcels. Any orders placed by 12pm weekdays using the "Next Day Guaranteed" service will still be posted the same day, but we can not at this time guarantee that they will arrive the next day. For this reason we strongly recommend placing your order with PLENTY of time to spare.

Costs £12.00. This service ensures orders placed before 12pm will be sent the same day via Special Delivery for delivery the following day. A signature will be required on delivery. Orders placed after 12pm will be despatched via Special Delivery the following day. Orders placed after 12pm Friday will be despatched on Monday for delivery Tuesday. Please be aware that this service is subject to interruptions caused by Bank Holidays and other public holidays in both Scotland and the rest of the UK.

What happens if I change my mind?
We will offer a full refund (minus p&p) if you should change your mind. Please notify us immediately and return the items in their original condition and packaging within 7 days, in order to receive your refund. If you have paid via Paypal, or Nochex the refund will be made back into your account. Otherwise your refund will be sent by cheque. Please be aware that we cannot refund the packs of 720 stones if the seal has been broken

What happens if my item is faulty?
We take great care to ensure every one of our products reaches you in perfect condition. However in the unlikely event that your item is faulty we will offer a full refund or exchange, as long as the fault/error is reported immediately and the items returned within 7days. If you have paid via Paypal, or Nochex the refund will be made back into your account. Otherwise your refund will be sent by cheque.